Welcome to Family Home Furn Store, where we believe your home tells your story. These Terms and Conditions are designed to create a transparent, trustworthy relationship as we help you build the home of your dreams.

1. Acceptance of Terms

By accessing and using familyhomefurn.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. We reserve the right to update these terms at any time, and continued use of our site constitutes acceptance of any changes.

2. User Responsibilities and Account Obligations

2.1 Account Accuracy

When creating an account with us, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.2 Permitted Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site. Prohibited activities include:

  • Attempting to gain unauthorized access to our systems
  • Using the site to transmit malicious software
  • Engaging in fraudulent activities
  • Copying or reproducing site content without authorization

3. Products and Services Description

3.1 Product Information

We take great care in presenting our furniture collections accurately through photographs and descriptions. However, please note that:

  • Actual colors may vary slightly due to monitor settings and lighting conditions
  • Minor variations in wood grain and finish are natural characteristics of handmade furniture
  • Product dimensions are approximate

3.2 Product Availability

All products are subject to availability. While we strive to maintain adequate stock levels, occasionally items may become unavailable. In such cases, we will notify you promptly and offer suitable alternatives or a full refund.

3.3 Non-Returnable Items

To ensure quality and safety for all customers, the following cannot be returned unless damaged or defective:

  • Custom or made-to-order furniture
  • Items marked as final sale
  • Used or assembled furniture
  • Dining chair cushions & pads (unless packaging remains sealed)

4. Ordering and Payment Terms

4.1 Order Process

When you place an order, you are making an offer to purchase subject to these terms. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Order Processing

All orders require 1-2 business days for careful processing before shipment. You will receive an order confirmation email once your payment is authorized.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options to serve your needs:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered within 15-25 business days after shipment

5.2 Delivery Areas

We ship globally but cannot deliver to certain Asian countries and remote locations. Our checkout system will automatically verify if we can ship to your address.

5.3 Delivery Responsibilities

You are responsible for:

  • Providing accurate delivery address information
  • Being available to receive deliveries
  • Inspecting items upon delivery for visible damage
  • Notifying us immediately of any delivery issues

6. Returns, Exchanges and Refunds

6.1 Return Timeframe

We gladly accept returns and exchanges within 15 days of your receipt of merchandise. To be eligible, items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by all parts and documentation

6.2 Return Process

To initiate a return or exchange:

  1. Contact our customer care team within 15 days of receipt
  2. Complete the return/exchange form with order details
  3. Wait for authorization and RMA number
  4. Securely package the item with RMA number visible
  5. Ship to our returns center

6.3 Refund Processing

Once we receive and verify your returned item, refunds are processed as follows:

  • Credit card payments: 7-10 business days to appear on your statement
  • PayPal payments: 3-5 business days to your PayPal account

Original shipping fees are non-refundable unless the return is due to our error or a defective product.

7. Intellectual Property Rights

All content on familyhomefurn.com, including but not limited to text, graphics, logos, images, and software, is the property of Family Home Furn Store and protected by international copyright laws. You may not:

  • Reproduce, distribute, or modify site content without written permission
  • Use our branding or trademarks without authorization
  • Systematically extract data from our website

8. Limitation of Liability

8.1 General Limitation

Family Home Furn Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your use or inability to use our services
  • Unauthorized access to or alteration of your transmissions
  • Statements or conduct of any third party on the service
  • Any other matter relating to the service

8.2 Maximum Liability

Our total cumulative liability to you for all claims arising from or related to these terms or your use of our services shall not exceed the total amount you paid to us during the six-month period preceding the event giving rise to the claim.

8.3 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and safeguard your data.

10. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Alabama, without regard to its conflict of law provisions. Any disputes shall be resolved through good faith negotiations, and if unsuccessful, through binding arbitration in Montgomery, Alabama.

11. Contact Information

For questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: 3394 Wilmington Road, Montgomery, AL 36105, USA

Response Time: We respond to all inquiries within 2 business days

12. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will revise the “Last Updated” date at the top of this page. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

Thank you for choosing Family Home Furn Store. We appreciate the trust you place in us to help create your dream home, and we are committed to ensuring your complete satisfaction with every aspect of your shopping experience.