Our Commitment to Your Home Journey

At Family Home Furn Store, we understand that creating your dream home is a deeply personal journey. Just as we meticulously craft each piece of furniture—from elegant accent chairs that become conversation starters to sturdy dining sets that host cherished family gatherings—we approach your shopping experience with the same attention to detail and care. Our shipping and returns policies are designed to ensure your complete satisfaction at every step of transforming your house into a home.

Shipping Information

Order Processing Time

We carefully prepare each item with the same dedication we put into crafting it. All orders require 1-2 business days for processing before shipment.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Ideal for when you need your furniture promptly

Free Shipping – Orders over $50

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Perfect for budget-conscious shoppers who can wait a little longer

Please note: We ship globally but cannot deliver to certain Asian countries and remote locations. During checkout, our system will automatically verify if we can ship to your address.

Returns & Exchanges Policy

We want you to love every piece you bring into your home. If something doesn’t work perfectly in your space, we’re here to help make it right.

Return & Exchange Timeframe

We gladly accept returns and exchanges within 15 days of your receipt of merchandise. To be eligible, your item must be in the same condition you received it: unused, in its original packaging, and with all tags attached.

How to Initiate a Return or Exchange

  1. Contact Our Customer Care Team
    Email us at [email protected] within 15 days of receiving your order. Include your order number and product details.
  2. Complete the Return/Exchange Form
    Use our simple template to ensure we have all necessary information for efficient processing.
  3. Wait for Authorization
    Our team will review your request and email you within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions.
  4. Package Your Item Securely
    Carefully repackage the item in its original packaging with all parts and documentation. Clearly mark the RMA number on the outside of the box.
  5. Ship Your Return
    Send the package to our returns center:
    Family Home Furn Store Returns
    3394 Wilmington Road
    Montgomery, AL 36105, USA

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Family Home Furn Store Customer Care Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Product Name: [Product Name from your order]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for specific product]
Contact Phone Number: [Your Phone Number]

Please advise on next steps and provide the return shipping address.

Thank you,
[Your Name]

Refund Processing

Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days.

Refund Methods & Timeframes

  • Credit Card Payments (Visa, MasterCard, JCB): Refunds will appear on your statement within 7-10 business days, depending on your bank’s processing time
  • PayPal Payments: Refunds will be processed to your PayPal account within 3-5 business days

Please note: Original shipping fees are non-refundable, unless the return is due to our error or a defective product.

Exchange Processing

For exchanges, we will ship your replacement item once we receive and inspect the returned product. Standard shipping charges apply for the new shipment. If the exchanged item is of higher value, we will charge the difference plus applicable shipping fees.

Non-Returnable Items

To ensure the quality and safety of our products for all customers, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Custom or Made-to-Order Furniture including custom-sized dining tables and specialty bedroom furniture
  • Final Sale Items clearly marked as such during purchase
  • Used or Assembled Furniture that has been removed from original packaging or shows signs of use
  • Dining Chair Cushions & Pads for hygiene reasons, unless packaging remains sealed

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or repair at no additional cost to you.

Need Assistance?

Our customer care team is here to help you with any questions about shipping, returns, or exchanges. Contact us at:

Email: [email protected]
Address: 3394 Wilmington Road, Montgomery, AL 36105, USA

We respond to all inquiries within 2 business days and are committed to resolving any issues with the same attention to detail we apply to crafting our furniture collections.

Thank you for choosing Family Home Furn Store to help create your dream home. We appreciate your trust in us and are committed to ensuring your complete satisfaction with every aspect of your shopping experience.