Our Commitment to Your Satisfaction
At Family Home Furn Store, we believe that creating your dream home should be a joyful experience from start to finish. Just as we pay meticulous attention to the craftsmanship of our furniture collections—from elegant accent chairs to sturdy dining sets—we extend the same care to ensuring your complete satisfaction with every purchase.
We understand that sometimes a piece may not work perfectly in your space, which is why we’ve created this straightforward returns and exchanges policy.
Return & Exchange Timeframe
We gladly accept returns and exchanges within 15 days of your receipt of merchandise. To be eligible for a return or exchange, your item must be in the same condition that you received it: unused, in its original packaging, and with all tags attached.
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact Our Customer Care Team
Email us at [email protected] within 15 days of receiving your order. Please include your order number and details about the product you would like to return or exchange. - Complete the Return/Exchange Form
Use the template provided below to ensure we have all necessary information to process your request efficiently. - Wait for Authorization
Our team will review your request and email you within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions. - Package Your Item Securely
Carefully repackage the item in its original packaging, including all parts and documentation. Include the RMA number clearly on the outside of the box. - Ship Your Return
Send the package to our returns center at:
Family Home Furn Store Returns
3394 Wilmington Road
Montgomery, AL 36105, USA
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Family Home Furn Store Customer Care Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name from your order]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for specific product]
Contact Phone Number: [Your Phone Number]
Please advise on next steps and provide the return shipping address.
Thank you,
[Your Name]
Refund Processing
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to your original payment method:
- Credit Card Payments (Visa, MasterCard, JCB): Refunds will appear on your statement within 7-10 business days, depending on your bank’s processing time
- PayPal Payments: Refunds will be processed to your PayPal account within 3-5 business days
Please note that original shipping fees are non-refundable, unless the return is due to our error or a defective product.
Exchange Processing
For exchanges, we will ship your replacement item once we receive and inspect the returned product. Standard shipping charges will apply for the new shipment. If the exchanged item is of higher value, we will charge the difference plus applicable shipping fees.
Non-Returnable Items
To ensure the quality and safety of our products for all customers, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Custom or Made-to-Order Furniture including custom-sized dining tables and specialty bedroom furniture
- Final Sale Items clearly marked as such during purchase
- Used or Assembled Furniture that has been removed from original packaging or shows signs of use
- Dining Chair Cushions & Pads for hygiene reasons, unless packaging remains sealed
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or repair at no additional cost to you.
Need Assistance?
Our customer care team is here to help you with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Address: 3394 Wilmington Road, Montgomery, AL 36105, USA
We respond to all inquiries within 2 business days and are committed to resolving any issues with the same attention to detail we apply to crafting our furniture collections.
Thank you for choosing Family Home Furn Store to help create your dream home. We appreciate your trust in us and are committed to ensuring your complete satisfaction with every aspect of your shopping experience.