Welcome to Family Home Furn Store’s FAQ page. We’re dedicated to providing you with quality furniture and exceptional service. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, please contact our friendly team at [email protected].
Product Questions
What types of furniture do you offer?
We specialize in a wide range of home furnishings designed to bring style and comfort to your space. Our collections include accent furniture (like coffee tables, chairs, and baker’s racks), dining room sets (tables, chairs, and cushions), bedroom pieces (bed frames, headboards, and benches), and various storage solutions (bookshelves, cabinets, and entryway furniture). Each piece is crafted to combine durability, functionality, and timeless elegance.
Are your products suitable for global customers?
Yes! While we’re based in Montgomery, Alabama, we proudly serve customers worldwide (excluding some remote areas and parts of Asia). Our furniture is designed to adapt to diverse home styles, ensuring quality and comfort no matter where you live.
Shipping & Delivery
What are your shipping options and costs?
We offer two convenient shipping methods to meet your needs:
- Standard Shipping: Costs $12.95 and is handled by DHL or FedEx. Delivery takes 10-15 business days after shipping, ideal for faster receipt.
- Free Shipping: Complimentary for orders over $50, using EMS. Delivery takes 15-25 business days after shipping, perfect for budget-conscious shoppers.
Do you ship to all regions?
We deliver globally but cannot ship to some remote areas and parts of Asia. If you’re unsure about your location, feel free to email us for confirmation.
How long does delivery take?
After order processing (1-2 business days), Standard Shipping takes 10-15 business days, and Free Shipping takes 15-25 business days. These times may vary based on your location and carrier schedules.
Returns & Exchanges
What is your return policy?
We want you to love every piece in your home. If you’re not completely satisfied, you can return items within 15 days of receipt. Please contact us at [email protected] to initiate a return or exchange. Your satisfaction is our priority!
Are there any restrictions on returns?
Returns are accepted for most products within 15 days of delivery, provided the items are in original condition. Some exclusions may apply for custom or final sale items—check your order details or contact us for specifics.
Payment Methods
What payment options do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure, ensuring a safe shopping experience.
Is my payment information secure?
Absolutely. We use trusted payment gateways to protect your data, so you can shop with confidence.
Account & Order Management
How can I track my order?
Once your order ships, we’ll send a confirmation email with tracking information. You can use this to monitor your delivery status through the carrier’s website (DHL, FedEx, or EMS).
Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of placement, as long as they haven’t entered processing. Email us at [email protected] ASAP, and we’ll do our best to assist you.
Contact & Support
How do I contact customer service?
We’re here to help! Reach us at [email protected] for any questions about products, delivery, or returns. Our team is committed to putting your needs first and typically responds within 1 business day.
Thank you for choosing Family Home Furn Store. We’re honored to help you create a home filled with quality, style, and comfort. Happy shopping!